Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?
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LMK81, We certainly appreciate all that you have done so far. If the issues are persisting even after a hard reset there may be a hardware issue with the device and we would want to look at replacement options. Is there any physical or water damage to the device? We can get started with a replacement order through our technical support at 800-922-0204. AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
