Go online to My Verizon and setup and sign into your account, look under Additional features and
Ubica el drop down menu. Click to open menu then go to change features and locate Basic Voice mail.
2. Locate the button Basic Voice Mail and click ADD.
3.When you're done making changes click next at the bottom of the screen and then ok.
4. Then go into your device and set up your regular voice mail program as per the voice prompts. Basic Voice mail is a standard feature and as you posted can be reach by long pressing #1 or dialing *86. You also may need to activate your voice mail app in your phone itself or reinstall the app.