mcm.eileen,

I know sometimes your voice mail wants to trick you to thinking you have a voice mail and you don't. This can get really annoying, but we are here to help! Have you tried leaving yourself a voice mail and try deleting it? We can see if the voice mail will delete. If all fails we need to make sure your information is backed up to do a master reset on the phone. See here master reset options: http://vz.to/1AwDqOz

AmberF_VZW
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