Re: How long will it take to receive my redemption pin to customize my Moto X?
emili0
Newbie

I found that the answer to my own (and the original poster's) question is found on Verizon's FAQ regarding the Moto X.

From that link, look for the question: What happens if my Moto Maker redemption email is missing?

I followed the advice there and called Motorola. They said that they wouldn't be able to re-send me the PIN since it comes from Verizon. I explained what the above link says, but the support rep repeated that I needed to contact Verizon. I hung up thinking I'll call Verizon later on in the day when I had another moment. But w/in an hour I got two emails from Motorola: one was my redemption PIN, and the other was a 'how did we do?' survey link. Kind of coincidental.

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