To Disable Visual Voice Mail

1. Sign in to your My Verizon online account. On left side of page in Blue letters find the drop down menu. Click to drop open menu then go to change features and locate Basic Visual Voice mail.

2. Go down the list of included features and under Additional Features is a Red Add or Remove botton. Locate the button Basic Visual Voice Mail and click Remove.

3.Below that you will see options for your Voice mail service and then choose the Basic Voice Mail to use and click add.

4.When you're done making changes click next at the bottom of the screen and then ok.

5. Go into your device and set up your required Basic voice mail program in a normal manner. You may continue to receive error “new voice mail message for a period of time”.