Well I'm sorry to say that you can't help me. When I launch the voice mail

app, all I get is "welcome to visual voicemail. Due to a change in your

phone you need to update. After the update voicemail will be free"..... I

can only select activate or call voice mail. There is NO menu I can

select.

On Dec 12, 2014 6:31 AM, "Verizon Wireless Customer Support" <