Re: KitKat update question
vzw_customer_support
Customer Service Rep

ohgofish,

We want your device to be fully functional without losing any information. The message that is appearing on the screen is due to the software update and all information updating correctly. When the message appears please choose the option "I'm feeling lucky". Please do not wipe the data partition as you may lose some information on the device.

LindseyT_VZW

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