aeb321,

If the bluetooth is not working in Safe Mode either this is an indication that no 3rd party apps are causing the issue. If the headset you are connecting to can connect to other devices but not the phone even in Safe Mode we need to do some more advanced troubleshooting.

Power the device off. Press and hold the Power and Volume Up buttons (simultaneously) until Android system recovery screen (exclamation point with an android figure) appears then release. From the Android system recovery screen, press and hold the Volume Up and Volume Down buttons, press the Power button then release all buttons. Select Wipe Cache Partition (Utilize the Volume buttons to highlight and the Power button to select). Once the Wipe is complete select reboot system now. Once the device is powered back on retest and let us know how it's working.

BrianP_VZW
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