I'm having this same problem. This is not an app that can be uninstalled and it isn't one that I installed myself. I've been on the phone with countless Verizon people and nobody knows what this is. I've also been in the Verizon stores with the same response. Even had one technical support person send me another phone (same kind though) and within 30 minutes of activating the problem started again! This is very aggravating and annoying!!! Had another technical support supervisor tell me today to go to PlayStore and update the app. There is no such thing to do!! Trying once more to talk to somebody to get this taken care of. My next step is cutting off 4 phone lines and two tablets and not paying Verizon another dime.