Verizon Signal Degrading
melzywi
Contributor - Level 1

Just wondering if anyone else has noticed a degradation in signal since 4G was rolled out? When 3G was the mainstream my signal was 3 bars.  Since 4G has rolled out my signal has gone from 3 bars to one if that.  I could walk anywhere  (except the basement) and get signal.  Now I have to be out side to keep a call or standing on a chair by a window to get signal. 

I have called before to complain, but nothing was found. Then recently I could make no calls, and it cut out and dropped every call I made. And I would get notice of voicemail messages and calls well after the person had called. Phone never rang at all.  Called a tech about it and a trouble ticket has been made and waiting for the results.

Some days it's worse some days it is better.  Reps have told me it's the foliage around the house, or my house that's the issue. Problem is that there are times when I get 3 bars. I have taken screen shots to prove that I can get 3 bars in my home. But it only lasts for no more than a minute, and random spots around the house. If it was the house signal would be constant not up and down.  If it was the foliage then right now I should see a HUGE improvement in signal as they are taking down trees in a 3 mile radius around my home.  But it's gotten worse.  My recent worse signal in db's was -119! I get better signal in the Pennsylvania mountains.  Something is wrong there. I live about 4 or 5 miles from town.  While it's considered a rural area, when I moved here in 08 I got 3 bars.  Now I'm lucky if I get one.  But when I go to the mountains in PA, I can get one bar and 3G internet speeds with rarely a dropped call.

Here is my theory about the problem. Since 4G has rolled out they have increased their traffic on their towers there is more traffic period giving users a lower signal. Maybe if the traffic is too much on the closest one to you, it routes you to another tower which is further away.  Could be further away, and less signal.   I know that Verizon's customer base for cell phones has grown since the launch of 4G.  They need to either add more towers or upgrade the ones they have to better accommodate the increase in cell usage. 

The tech I talked to said it definitely sounded like a signal issue, and agreed with me.  So hopefully maybe they can find the problem, all though I doubt it.  They'll probably try to sell me the range extender again. I feel that I pay for a service I should receive it. I shouldn't have to pay more money and equipment to be able to use it. Unfortunately Verizon is the best in this area. If I went to another provider I'd have even worse signal.

Other family that have Verizon have noticed it as well and they live in different states as well. Just wondering if anyone else out there has noticed a decrease in their signal quality as well within the last couple of years?

Mel

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