I  as well as most of our town have very, very poor service with Verizon.  They sent me a network extender, that is worthless.  I've had Verizon for years & put up with this crappy service & for the life of me I don't know why I still have & pay for their poor service.  Also, wondering why we should have to pay the early disconnection fee when we can't make or receive calls & when it takes forever to send a text.