Hey there philkanz,

I am sorry to hear about your Samsung Nexus having issues. It is a great phone and I want to make sure we keep you up and running.  We don't anticipate the devices having issues, but if they do we have the manufactures warranty and insurance to work with to make sure that you have a fully functional functional phone for the length of the agreement.

Is there any physical or water damage to the device? Have you tried a different charger? Do you have insurance on the phone?

Please provide additional assistance so I can better assist.

NicholasB_VZW
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