Hi xg33kx,

That is definitely an unusual situation. I'm sure it's frustrating that it isn't working when you need it. Do either of you have trouble with texting anyone else? Try turning off Wi-Fi on both devices, and see if the problem persists or continues when using only the mobile network. Please keep us updated with this situation so we can help to resolve!

Thank you,
MichelleH_VZW
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