I happened to notice your note here. Even though I talk to people all the time who are unhappy with Verizon's service, I can only explain in my case why I signed on with Verizon, another new gain as you put it. I had no choice, that's why. We moved out here to the country. There's not much choice for internet service out here. There's Exede, a satelite service who wanted to drill a hole thru our new carpet and floor and said we had to cut down six trees which were blocking their satellite signal. It costs a lot of money to cut down six trees and we don't have it right now. Then I found out about Verizon who offered a box to hook on to the computer, easy, and no cutting of trees or holes in the floor. Oh my gosh! Don't tell me we have to go back to Verizon! We've had Verizon service in the past a couple of times and dropped it. Well, it was a choice of worse Verizon, or worser Exede, or worsest no internet at all. No good choices. So we took the worse choice Verizon. And as we predicted, the service is lousy. The signal goes out sometimes four times a day and the computer is slow and sometimes it goes out in the morning and we don't get it back til late at night. The fees are riduculously high and overpriced. Verizon should pay us a monthly fee to put up with them. So we are looking for another internet service provider. We realize there's no one else out here right now, but as technology gets better, someone will come our way and we will be ready with open arms to welcome them. And we will remember how we have been treated by Verizon and over charged. Plus we're stuck with a two year contract. So that explains why Verizon may be getting more customers. They are expanding more rapidly. But don't confuse more customer gains with willing or happy customers.