I read your letter and I think of the old proverb - Fool me once shame on you, Fool me twice shame on me - Why have you put up with such poor service for so long?  We also are unhappy with Verizon and have had their cell phones twice in the past and got rid of them. We now have AT&T. They are a better service, they treat their customers better, and are less expensive. So quit your wining and either stay with the company you are unhappy with or change companies.