Kind of sad as I'm sure he put a lot of time and effort into his letter since it is not reaching the intended audience. Even sadder still that even if it did they really don't care. Oooh one person wrote a letter threatening to leave better change entire policy! Leaving in fact is a more effective way of getting one's point across than a letter. Fact is Verizon keeps GAINING customers, at&t LOST customers, Sprint LOST customers. T-mobile gained customers but not as much as Verizon. Verizon has much lower churn than than the other 3. Amazing that if Verizon service is so bad they continue to lead in customers gains and lowest churn. Anyone care to explain that?