BTW, if by "you guys" you mean Verizon reps, you're talking to the wrong folks. This is a user-to-user forum. Any input from VZW reps is clearly marked as such by screen name and avatar. Tidbits (judging from his profile) is a mischievous Hawaiian monkey of some sort. No comments, please, on whether that by itself would disqualify him from being a VZW rep.