Hello dmmcallister26

Wow that's not how the Commando should be responding. The problems you described are very upsetting. Let's get this resolved immediately and save you a trip.

What software version is on the Commando? To check the software version:

From the main screen, touch menu tab
Touch Settings
Touch About Phone

View Information under Baseband Version & Build Number

When you completed the master reset did any third party applications reload? Were there any anti-virus or task killer applications loaded on the device? If so please remove and retest.

Please Let me know the answers to these questions. So we can get this resolved quickly.

Thank you

JoeL_VZW

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