Re: Cannot Get Verification Code Texts
vzw_customer_support
Customer Service Rep

@TomRVA1 ,

 

Thank you for confirming you've been using Wi-Fi. As for your question though, SMS is another name for text messages (MMS would refer to picture or video messages that you text). Texts use the same mobile connection that a phone call would use, which is why we generally ask you how calls or texts are working when you're having an issue with one or the other. If your phone is able to send and receive texts without any issues, that would mean your phone is not having any texting issues. Other than a new phone, have you made any other changes to the phone since this had started? For example, a different text messaging app or a different phone number? Are you able to check with the places that you are trying to get a verification text from that they have confirmed it has been sent without issue from their end?

 

RussellM_VZW

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