Re: listening to messages,
Ann154
Community Leader
Community Leader

What you are hearing is the envelope information. In the basic non-visual voicemail system there is a option in the preferences to turn off the envelope information.

Refer to the Guide link in this link below for more information about how to access the preferences. 

https://www.verizonwireless.com/support/knowledge-base-21683/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.