Phone app connection issue
ElisabethD
Enthusiast - Level 2

I have a Samsung Galaxy A50 since October 2019. I am having connection issues using the phone functionality. I cannot always connect when I place a call. I cannot always answer when someone calls me. When I do connect, the caller often can't hear me, or they hear something garbled, or we will be having a 10-20 minute conversation when suddenly they can no longer hear me. Verizon sent me a new phone, but I am having the same issue. I tried wifi calling, turning off wifi calling, & resetting my network - nothing works consistently. Did I mention that the problem is only in my home or office? It works fine at the local Verixon dealer; it works fine in my car in random parking lots. But not in my home, except sometimes. It's so frustrating. Anyone have any other ideas I can try? I am wondering if a network extender would be necessary (I have a wifi booster), but it happens when I have full bars of network, too. Verizon techs are stumped. Your help is appreciated!

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