Re: Slow charging on ZenFone V Live
vzw_customer_support
Customer Service Rep

JOSZEF30, we certainly want your phone to charger properly for you. We want to help in any way we can. 

 

Since this issue started have you performed a Factory Data Reset on your phone. We ask because this issue can be related to a software error within the phone. Before performing the reset, you will want to ensure all of your information is backed up.

 

You can save your information with Google or our Verizon Cloud services https://www.verizonwireless.com/support/verizon-cloud-faqs/

 

https://www.verizonwireless.com/support/knowledge-base-215799/

 

StevenG_VZW

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