I know we rely on our devices to work Braxian_Heals. I am sorry to hear that this is not the case. We can help and see what is going on with the phone. I know it has been two days since you posted. Were you able to get in contact with Asurion to do some troubleshooting? Has there been any physical or moisture damage on the device? Please tell me more.  AmberF_VZW