That is never the experience we want you to have with your Security and Privacy App. We are here to help. What model device do you have? Did anything change on the device when this issue started for your phone?

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!