Peterds, having a working voicemail is of the utmost importance. We know that it can be bothersome for your voicemail not to work. Let's work together to check out what's going on. Have you noticed if your WiFi setting is enabled when you are unable to refresh? Can you please test with WiFi off and cellular data on? Also can you try to reset the application: https://www.verizonwireless.com/support/knowledge-base-215224/ to see if this helps to make the error message go away.
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