The Samsung is shaky at best.  Verizon stores deny there is a problem. Yet one employee complained, " I hate it, when people come in here with this."

Here are two problems that members of our family keep experiencing.

Here are two problems that members of our family keep experienceing.

1. MISSED CALLS:

    This occurs due to the failing J3s neither  ring nor do they vibrate.  The only means found so far, to restore proper operation,  is to REBOOT THE PHONES. afterwards, they work Ok again perhaps for  a week or only an hour or so.

1. MICROPHONE AND SPEAKER:

`         Both transducers go to mute-mode, the very instant the second phone on the call acknowledges the connection. 

1. e.g.

       A. Your phone rings,  You see who is calling & swipe screen to answer, Your phone goes silent & the calling party hears that the ringing stops, but hears nothing more.

      B. You place a call to a friend.  The ringing stops, when your friend tries to answer.  You hear nothing further, you may repeatedly try to be heard, but your friend hears nothing.

The temporary solution for problems  under # 2, whether  “A” or “B” is again to reboot the device.   This is certainly reminiscent of Mickey-Soft’s  stand-by  “3 FINGER-SALUTE”  to remedy most  their programing glitches!

However,  one  local Verizon Store kicks the can down the road.

Summary:

What Verizon does is unethical; instead of replacing the phones with units, which have been upgraded to correct the matter, Verizon  submits a REPLACEMENT PHONE REQUEST to the CUSTOMER’S INSURANCE  PLAN. 

That does not solve the matter!  The phones are not lost or broken.   The issued J3s were defective. 

Hence,  Verizon drives up the insurance exposure  “coverage cost” to their customers. Unsolved,  the customer is left,  very likely to re-experience the dilemma  with the replacement.