Oh, my gosh. I made a typo. The earth has shattered. But my phone still doesn't work.
Yes, all the network settings were reset on the several hours I spent with Verizon. Perhaps in the future, if you really don't have anything to help, don't waste my time.
This is a peer to peer public community forum and not a direct link to Customer Service. The community member gave the best information based on the details provided.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.