Hello BEAMAL50,

It's of the utmost importance to make sure your account is safe. I'm sorry to learn of any poor experience in one of our store locations, and I'm here to help you. I will be sending you a Private Message momentarily. I'm certain that we will be able to get to the bottom of this.

Thank you,

ChristinaB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!