We value all of our customers and want to make sure they have a working phone to use. I would feel the same way if my services was not working the way it should. Having a phone that always stays connected is important to us for our customers. With regard to the device issues you've experienced with this phone we would like to go through a couple of steps to see if anything can be done to fix it. To clarify, do you have this issue in other areas outside of this location?