I am very sorry to hear your device is not connecting properly with the Mophie wireless charger. I can definitely understand the importance of wanting the convenience of charging your device wirelessly. I want to ensure I am providing you with the correct steps, so we can get the wireless charger working. Can you tell me the model Mophie you are using ( Wireless charging base, Charge force power station or charge stream pad plus)? Tell me more about what happens when you place the device on the wireless charger? Did the device come with any kind of user manual?

Cheton_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!