Re: Cell phone connects then drops wifi.
vzw_customer_support
Customer Service Rep

It's important to be able to stay connected to WiFi, kathy65793. Do you experience this issue with multiple WiFi networks? Are other devices able to stay connected to your home WiFi network? Samsung has recently sent out a software update for your phone on 10/31/17, have you had a chance to download by chance? If so, has this helped improve your connection?

 

LaurenC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes