Since it is within the 14 days of purchase, visit a VZW corporate store and see if they can help you. If they will replace it you can get a brand new out of the box one or you can exchange it for anything else with a $35 restock fee. If you ordered online and got the no restock fee promo you could just send it back.

After the first 14 days you will NOT get a brand new phone and may get a certified like new replacement.