after 4hrs on the phone the only solution is to spend $700 to payoff my phone and buy a new one, hey its only 3 months old and the problem is the latest software update, made my mobile phone a land line for the most part no longer has blue tooth? real nice Verizon, been with you since 1983 before the greedy corporate Verizon name!  any money i spend will be to payoff all 5 of my lines and find a company that cares and it does not feel like having a root canel done everytime you call them