Re: message plus text to audio message disable
vzw_customer_support
Customer Service Rep

We can certainly understand the frustration. What steps have you already gone through to try and solve this issue? Has the device had a factory reset since speaking with Technical Support over the phone? You can find out how to do a factory reset for your device by going here: http://www.verizonwireless.com/support/knowledge-base-115434/ . Make sure all information you're wanting to keep is backed up before performing this step since it will delete everything.
TimothyS_VZW
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