Re: How do I get my replacement phone replaced?

daggettlee
Miembro

No I went to the Verizon store originally with my first broken phone and they took down my info. Then the next day I received the replacement phone.

When I went back to the Verizon store they told me they wouldn't replace it and that I had to contact the company that sent me the phone. But they didn't tell me which company it was so I assumed it was Asurion. That's the company I contacted who said they wouldn't replace it because there's no physical damage.

Should I just go straight to LG for a repair service?

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