How do I get my replacement phone replaced?

daggettlee
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I recently received a replacement phone under warranty for my LG G4. The replacement phone stopped working correctly after a day. I took it to a verizon store and they said they won't replace it and I have to talk to the company that replaced the phone. So I talked to that company and they said they won't replace it since there's no physical damage to the phone. Who do I have to talk to in order to get a working phone?

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