Too late. It antes an lg g2.
I took it to a store and ended up having to buy a new one because the staff there wasn't able to help.
It was only 1 year 4 months old. Poor longevity for a phone I was told (at the time of purchase) that was good...
Extremely disappointed by the short life of the phone and by the inability of the staff at the store to help - they are all good people, they just don't get the necessary training for troubleshooting.
Thanks for trying though.