Here are the steps for resetting your pin for backup assistant.
Through Reinstalling Backup Assistant
While in Backup Assistant, press the right soft key to choose OK.
Press the # key on the keypad.
Press the right soft key to choose OK. Pressing the # key at this point will delete all content on the website and set up the account as a new user.
After receiving the PIN, make note of it then press the right soft key to choose OK.
Enter the PIN code then press the right soft key to choose Restore. If the PIN is incorrectly entered 3 times, the account will be locked for 15 minutes.
While in Backup Assistant, press the right soft key to choose OK.
Press the left soft key to choose Options.
Select Change PIN then press the center of the 5-way navigation pad.
Enter the incorrect old PIN then press the right soft key to choose Next. If the PIN is incorrectly entered 3 times in a row, the account will be locked for 15 minutes.
Enter any 4 digit number then press the right soft key to choose Next.
If the PIN is sent to the handset and is still receiving an "Invalid PIN" error, the account may be locked. If the PIN is still failing after waiting 15 minutes, submit a trouble ticket to the NRB to have the PIN reset.
Pressing the # key at this point will delete all content on the website and set up the account as a new user.
If the PIN is incorrectly entered 3 times, the account will be locked for 15 minutes.
If the PIN is sent to the handset and is still receiving an "Invalid PIN" error, the account may be locked. If the PIN is still failing after waiting 15 minutes, submit a trouble ticket to the NRB to have the PIN reset.