i got my phone turned on the other day and i downloaded backup assistance to it and then it asked for a password i didnt have it because the ones at the store set up the last backup assistance on my other phone, and now i have no contacts and when i go to back them up after i found a way to get them to backup assistance my phone is not backing them up to their, i dont even have the backup assistance button when you go to your contacts and push the menubutton its not even on their. can someone help me. its an lg ally