Voicemail and Verizon Automated Support #'s Wont Recognize Touch Tones
JPH1241
Enthusiast - Level 2

I purchased an international package for a cruise – it uses cellular at sea on the cruise ship – I can dial out and receive calls on my Droid RZR but I can not access my voice mail.   When I call my number I get the automated system asking for my password, which I enter but it apparently can’t hear or recognize the DTMF tones.   Same with Verizon International’s support number (it does not hear any of the numbers I press so it hangs up on me!)   After two hours live chat, they finally called me and put me on the phone with a helpful tech support person.   They said they do something on their end, and I should power down, wait, and retry later.   Still does not work – have changed the DTMF to long, still not working. 

How can I call tech support if their automated setup does not recognize the touch tones?  The automated setup can't hear my touch tones and hangs up on me!

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