Marquia_VZW: While your desire to help is certainly appreciated, I must say that this type of scripted solution only serves to discourage current and future customers. Mclean1 is a regular on this forum and has clearly been receiving 4G service for many years at the same location. Now, all of a sudden, he is supposed to switch to 3G? Wouldn't it be more helpful to open a ticket so that someone can investigate what is clearly a tower issue?
Are you also saying that Verizon customers can expect slower than 5 Mbps during heavy traffic times? How low should we expect this to go? 3 Mbps? 1 Mbps? 56 Kbps?
Again, I appreciate your willingness to help. Your answers to the above questions would further help clarify things. Gracias.