Hello tennriverman,

We want to make sure that we do all that we can to assist you in enjoying your wireless services with us. That is our commitment to you and I want to refresh that commitment today. In order to assist, I have some questions for you so I can get a better understanding of the issue. May I ask were you attempting to transfer the 10GB wirelessly? If so then are both of your computers Windows based or Macintosh? Can I assume that the information that's being transferred is native on the old computer? As you share the details then we can assist with a solution.

Thank you...

ArnettH_VZW
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