dotlv, I really don't want to see you leave us over this!

It should have been explained to you our 14 day Worry Free Guarantee Policy.  Please know that you can always return or exchange your device (considering no physical or liquid damages) within 14 days of purchase for a full refund, less the Restocking Fee.  This is also disclosed on your receipt and Customer Agreement.  http://bit.ly/IiuSqj  I am concerned with why your bill was higher than expected.  Was this your first bill?  If so, you will receive partial billing charges for the days the line was active within your billing cycle, as well as the standard month-in-advance charges.  These charges should have been explained at the time of purchase so that the first bill would not be a surprise.

Please let me know if you have any further questions or concerns.  I am sure we can restore your confidence in our service.

AnthonyTa_VZW
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