I learned today that my ticket never got opened, despite them saying they would do so and then email me the ticket #'s. Called back today and spoke with a very helpful rep who seems to have finally taken ownership of these issues. She opened a new ticket for me and we'll see what they say.
In other news, Verizon finally acknowledged an issue in this forum post! https://community.verizonwireless.com/message/1004741#1004741
We certainly appreciate the details relating to your service. Having the best speeds is definitely important. Upon review of the area I do show that our engineers are aware of data speed issues in your location. We're currently investigating the issue and evaluating improvement locations for the data issues at hand, thanks!
Asistencia de VZW
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