If they can't commit to dates for resolution, you're entitled to credits or to have ETF's waived for cancellation. I spent 45 minutes on the phone with them demanding they let me out of my Jetpack agreement since it was in a great coverage area (4 bars), but not getting any service and most of the time timing out.  You need to press them on it and be willing to send them your data of speeds. If they can't commit to a date that it will be resolved you can walk. You'll need to work with tech support.  I called them over a month ago and they are all aware of the issues, but they can't give an ETA. They've significantly oversubscribed the  city.  I've been tweeting about it on their support page and will be sending a letter to the PUC.  I'm o.k with occasional congestion, but all day everyday of non operating services. Not cool.