I just went to the Verizon store nearby on Pine Street.  The service immediately out front was 0.06 mb/s down.  I walked into the store and asked the friendly guys working there if they had issues.  They agree the service doesn't really work in the area, they claimed that network engineers were aware of the problem.  It's pretty funny when Verizon service doesn't even work in their own stores!!!!  Now if only Verizon would own up to the issues "officially" and commit to a date when it will be fixed before I take my business elsewhere.