The answer from the tech is unacceptable. All of Manhattan is overpopulated. I just upgraded to a Samsung Galaxy IV and noticed immediately how incredibly slow the LTE speed is in Manhattan. I've tried it in midtown (47th and park) and financial district (Williams St). Based on Speedtest.net, my data download is averaging 700kbps. At home in Brooklyn, I was getting between 10MBps-15MBps. Verizon should upgrade and fix this situation. It's pointless to own this phone if the fastest download at work is under 1 MB. I've still got 14 days to return the phone and switch to AT&T.