4G: Reached 75% of data cap while predominantly using WiFi.

IscariotSXIII
Miembro

I received a notification stating that I have reached 75% of my data cap, yet I have predominantly using WiFi. When i check both Verizon wireless app and the Verizon wireless website, It shows that I have used only 45% of my data cap. Is there a Verizon wireless employee available to help me with this problem? I do not want to incur an overage that should not happen.

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Re: 4G: Reached 75% of data cap while predominantly using WiFi.

commonsense101
Sr. Member

Turn your data connection off..these phones are engineered to use whatever is strongest, just having wifi on doesn't mean you're connecting to wifi

Re: 4G: Reached 75% of data cap while predominantly using WiFi.

IscariotSXIII
Miembro

What you have mentioned is exactly what I have been doing since I've gotten the phone. My web browsing routine involved turning off data(via data toggle in the notification pan) and only having wifi enabled. with that being said; Does the phone continue to use the 4g lte even with data turned off and wifi enabled? Also,I am waiting for a reply to the my verizon app problem. On both website and mobile app, I am at 901mb of the 2gb limit. While a text was sent to me that I am at 75%. The data monitoring feature in the phone settings also states I am at 901mb. Just to put it out there, the same monitoring app( the one found in the phone settings) states I am at 9GB data consumption via wifi.

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Re: 4G: Reached 75% of data cap while predominantly using WiFi.

AZSALUKI
Líder Sénior

you need to contact verizon directly and ask them to explain why their own app, website, and the phone's data tracker shows 900mb's, yet you recieved the text stating 75% has been use. hopefully the text was just sent by error. you likely won't get direct help here though, as this is a peer to peer forum. i would call or go to a corporate store and show them the text and ask why you got it.

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