Hello kwashi01,

Tampa, FL is one of my favorite cities in the world! With so many activities and the warm weather, Tampa is a place I would LOVE to move to! As far as 4G data services, there aren’t any issues reported in the city. May I ask what make and model device are you using? Also, what zip code are you in when you are having the issue? Below are a few basic troubleshooting steps that you can try.

• Do a battery and sim car pull, reinsert, and retest.
• Verify that the software is current on the device.
• Ensure that data roaming is enabled.
• Perform a hard reset.

Prior to completing a hard reset, I would recommend verifying that your personal info is backed up. This can be done using your Gmail account or by using Backup Assistant Plus. After you complete the factory reset, there is a brief tutorial on how to setup the device. Once the device is setup, please test all services for functionality and advise if issue is resolved.

Thank you…

ArnettH_VZW
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