Please reply and let me know if you are still having problems getting connected to 4G.

When you rebooted, did you remove the battery & even the SIM card? Once you removed & reinserted, what happened?

Is there anyone else with or around you that may also have a 4G device from Verizon? If so, are they also having problems picking up 4G?

Have you also tried these steps from the phone?

(Two work arounds provided to us from HTC are listed below)

1.  From the home screen, select Applications.

2.  Select Settings.

3.  Select Wireless & network.

4.  Select Mobile networks.

5.  Select Use packet data.

Enabled when a orange check mark is present.

The next is..,

1.  From the home screen, select and hold the status bar (located at the top of the display).

2.  Drag the window shade to the bottom of the display.

3.  Select Mobile data.

Enabled when a orange indicator is present

Let me know what happens. I want to ensure you are able to continue to Rule The Air with your 4G device.